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## Resource: Introduction

## Article: Introduction

## Article Link: https://dev.wix.com/docs/api-reference/business-management/payments/disputes/introduction.md

## Article Content:

# About the Disputes APIs

The Disputes APIs allow you to manage payment disputes that occur when customers contest charges with their [payment service provider (PSP)](#terminology) or bank. 
Disputes can arise for various reasons, such as fraud, service issues, or billing errors, and require prompt merchant attention to provide a smooth financial experience for the merchant and the customer.

With the Disputes APIs, you can:
- Retrieve dispute details and monitor their lifecycle status.
- Accept liability for disputes when appropriate.
- Defend disputes by submitting evidence.
- Retrieve dispute history records.

Learn more about [dispute management](https://dev.wix.com/docs/api-reference/business-management/payments/disputes/about-dispute-management.md).

## Use cases

- [Monitor dispute lifecycle and respond appropriately](https://dev.wix.com/docs/api-reference/business-management/payments/disputes/sample-flows.md#monitor-dispute-lifecycle-and-respond-appropriately)
- [Track dispute performance and outcomes](https://dev.wix.com/docs/api-reference/business-management/payments/disputes/sample-flows.md#track-dispute-performance-and-outcomes)

## Terminology
- **Payment service provider (PSP)**: A service that enables merchants to take payments from buyers, such as Wix Payments.
- **Dispute**: A customer-initiated contest of a payment through their payment service provider (PSP) or bank.
- **Dispute evidence document**: Supporting documentation submitted to defend against a dispute, such as receipts, shipping confirmations, or customer communications.
- **Dispute history record**: A record of a dispute at a specific point in time. Wix automatically creates a dispute history record whenever you update a dispute.