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# About the Communication Channels Media APIs

The Communication Channels Media API manages media files in the [Media Manager](fallback::https://support.wix.com/en/article/wix-media-about-the-media-manager) for use in communication channels. This API enables you to handle media files that you can use in messages sent through the [Inbox APIs](fallback::https://dev.wix.com/docs/api-reference/crm/communication/inbox/introduction). For example, you can include images or documents in chat messages, emails, or other communications.

With the Communication Channels Media API, you can:

- Generate upload URLs to store files in the Media Manager.
- Generate download URLs for accessing media manager files.
- Import files from external URLs directly into the Media Manager.
- Monitor storage quota and usage.


## Media Manager integration

This API is an integration with the Media Manager service and designed to work with the Inbox APIs. 
While planning your implementation, keep the following in mind: 

- Before calling [Generate File Upload Url](fallback::https://dev.wix.com/docs/api-reference/crm/communication/channels/communication-channels-media/generate-file-upload-url), learn to use the [Upload API](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/upload-api).
- Before calling the [Import File](fallback::https://dev.wix.com/docs/api-reference/crm/communication/channels/communication-channels-media/import-file) method, learn about [importing files](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/importing-files) with the Media Manager.
- Use the file metadata returned by the Communication Channels Media API calls in your inbox message requests.
- To delete files from the Media Manager, call the [Bulk Delete Files](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/bulk-delete-files) method from the [Media Manager API](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/introduction).


## Before you begin

It's important to note the following points before starting to code:

- Check that your file's [size and MIME type are supported](fallback::https://support.wix.com/en/article/wix-media-supported-media-file-types-and-file-sizes).
- If you exceed the storage quota, your file upload or import will fail.
- Download URLs that you generate are temporary and expire after 10 hours.
- When you upload or import a file, the file is stored in the media manager under the `/<Provider Name> Uploads` folder. For example, `/Facebook Uploads`. 
  


## Use cases

- [Upload media file and send in message](fallback::https://dev.wix.com/api-reference/crm/communication/channels/communication-channels-media/sample-flows#upload-media-file-and-send-in-message)
- [Monitor storage usage](fallback::https://dev.wix.com/api-reference/crm/communication/channels/communication-channels-media/sample-flows#monitor-storage-usage)


@sdk_package_setup

# Communication Channels Media: Sample Flows

This article presents possible use cases and sample flows that you can support. It provides a useful starting point as you plan your implementation.

## Upload media file and send in message

If you want to share an image or document through a communication channel, you can upload the file to the Media Manager and include it in a message.

To upload a media file and send it in a message:

1. Call [Generate File Upload URL](fallback::https://dev.wix.com/docs/api-reference/crm/communication/channels/communication-channels-media/generate-file-download-url) with the specified `fileName` and `mimeType` to retrieve a secure upload URL.

2. Upload the file to the `uploadUrl`, returned by the Generate File Upload URL method, using a standard HTTP POST request. See the [Upload API](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/upload-api) for an example on how to upload a file to the Media Manager.

3. Call [Send Message](fallback::https://dev.wix.com/docs/api-reference/crm/communication/inbox/messages/send-message) to send a basic message with the uploaded media file. Specify the file metadata (file ID, display name, and thumbnail URL) returned in the Upload [response](fallback::https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/upload-api#response).  


## Monitor storage usage

To prevent upload failures and inform Wix users about their storage limits, you can monitor a site's storage quota usage.

To monitor storage usage:

1. Call [Get Storage Quota](fallback::https://dev.wix.com/docs/api-reference/crm/communication/channels/communication-channels-media/get-storage-quota) to retrieve current usage and total quota limits.

2. Calculate the remaining storage available by subtracting `totalUsage` from `totalQuota`.

3. Display storage information to Wix users or implement warnings when approaching limits.

4. In your file upload flow, handle upload failures that occur when storage limits exceed the quota, and inform Wix users they need to free up space or upgrade their storage plan.

Coding Examples

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value

Int64Value

values

ListValue

NullValue

StringValue

fields

Struct

Value

boolValue

listValue

nullValue

numberValue

stringValue

structValue

kind

Temporary file name to identify the file type.

For example, a file named "myFile.jpeg" identifies as an "image/jpeg" file type.
If not specified, the original file name from the Media Manager is used.
The name that appears in the Media Manager is taken from the `filename` parameter in the Generate File Upload Url call.

downloadFileName

File ID.

You can also specify the file's Wix media URL. For example, `wix:image://v1/0abec0_b291a9349a0b4da59067f76287e386fb~mv2.jpg/leon.jpg#originWidth=3024&originHeight=4032`.
Learn more about the [file ID parameter](https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/file-id).

fileId

GenerateFileDownloadUrlRequest

URL for accessing the file from the Media Manager.

downloadUrl

GenerateFileDownloadUrlResponse

File name used to identify the file type. For example, `myFile.jpeg` identifies as an `image/jpeg` file type.

fileName

mimeType

GenerateFileUploadUrlRequest

Temporary URL for uploading a file to the Media Manager. The URL is valid for 10 hours.

uploadUrl

GenerateFileUploadUrlResponse

GetStorageQuotaRequest

totalQuota

totalUsage

GetStorageQuotaResponse

Display name for the file in the Media Manager. If not specified, file name is extracted from the URL.

displayName

Publicly accessible URL for the file to import.

Optional headers to send with the import request.

urlHeaders

Optional URL parameters to send with the import request.

urlParams

ImportFileRequest

Display name of the file as it appears in the Media Manager.

File ID. Generated when a file is uploaded to the Media Manager.

sizeInBytes

Static URL for accessing the imported file.

ImportFileResponse

MediaEntity

Extended field data. Each key corresponds to the namespace of the app that created the extended fields.
The value of each key is structured according to the schema defined when the extended fields were configured.

You can only access fields for which you have the appropriate permissions.

Learn more about [extended fields](https://dev.wix.com/docs/rest/articles/getting-started/extended-fields).

namespaces

ExtendedFields

Generates a temporary and secure download URL for a file stored in the Media Manager.
The `downloadUrl` is only valid for 10 hours.

Generate a file download URL

GenerateFileDownloadUrl

Manage Inbox Messages

import { communicationChannelsMedia } from '@wix/comm-channels-media';

async function generateFileDownloadUrl(fileId, options) {
  const response = await communicationChannelsMedia.generateFileDownloadUrl(fileId, options);
};

generateFileDownloadUrl

import { communicationChannelsMedia } from '@wix/comm-channels-media';
import { auth } from '@wix/essentials';

async function myGenerateFileDownloadUrlMethod(fileId, options) {
  const elevatedGenerateFileDownloadUrl = auth.elevate(communicationChannelsMedia.generateFileDownloadUrl);
  const response = await elevatedGenerateFileDownloadUrl(fileId, options);
}

generateFileDownloadUrl (with elevated permissions)

import { createClient } from '@wix/sdk';
import { communicationChannelsMedia } from '@wix/comm-channels-media';
// Import the auth strategy for the relevant access type
// Import the relevant host module if needed

const myWixClient = createClient ({
  modules: { communicationChannelsMedia },
  // Include the auth strategy and host as relevant
});


async function generateFileDownloadUrl(fileId, options) {
  const response = await myWixClient.communicationChannelsMedia.generateFileDownloadUrl(fileId, options);
};

Self-hosted SDK calls require you to [create a client](https://dev.wix.com/docs/sdk/articles/work-with-the-sdk/about-the-wix-client).

generateFileDownloadUrl (self-hosted)

Generates a secure upload URL for storing a file in the Media Manager.

To upload the file to the Media Manager after calling this method, call the Media Manager's [Upload API](https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/upload-api) with the `uploadUrl` response.

Call this method to upload files to the Media Manager from a local device, such as a computer or phone.

>**Note:** Due to limits on the size and duration of files that you can upload, we recommend importing files to the Media Manager by calling the [Import File](https://dev.wix.com/docs/api-reference/crm/communication/channels/communication-channels-media/import-file) method. See [Wix Media: Supported Media File Types and File Sizes](https://support.wix.com/en/article/wix-media-supported-media-file-types-and-file-sizes) for more details.

MIME type doesn't match the file extension.

File size exceeds the allowed limit for this media type.

Generate a file upload URL

GenerateFileUploadUrl

import { communicationChannelsMedia } from '@wix/comm-channels-media';

async function generateFileUploadUrl(options) {
  const response = await communicationChannelsMedia.generateFileUploadUrl(options);
};

generateFileUploadUrl

import { communicationChannelsMedia } from '@wix/comm-channels-media';
import { auth } from '@wix/essentials';

async function myGenerateFileUploadUrlMethod(options) {
  const elevatedGenerateFileUploadUrl = auth.elevate(communicationChannelsMedia.generateFileUploadUrl);
  const response = await elevatedGenerateFileUploadUrl(options);
}

generateFileUploadUrl (with elevated permissions)

import { createClient } from '@wix/sdk';
import { communicationChannelsMedia } from '@wix/comm-channels-media';
// Import the auth strategy for the relevant access type
// Import the relevant host module if needed

const myWixClient = createClient ({
  modules: { communicationChannelsMedia },
  // Include the auth strategy and host as relevant
});


async function generateFileUploadUrl(options) {
  const response = await myWixClient.communicationChannelsMedia.generateFileUploadUrl(options);
};

generateFileUploadUrl (self-hosted)

Imports a file from an external URL directly into the Media Manager.

Call this method to import files from external URLs into the Media Manager, such as files hosted on another site or server.

To import a file, you need to do one of the following:
- Specify its [MIME type](https://developer.mozilla.org/en-US/docs/Web/HTTP/Basics_of_HTTP/MIME_types) in the `mimeType` field of the request. For example, `mimeType: 'image/jpeg'`.
- Specify its extension in either the `displayName` or `url` field of the request. For example, `displayName: 'Example Image.jpeg` or `url: https://www.example.com/image.jpeg`.
- Ensure the server hosting the file supports HEAD requests. In these cases, Wix servers can retrieve the MIME type from the hosting server.

> **Notes:**
> - If you want to validate the media type, specify the file's expected media type in the optional `mediaType` field of the request.  For example, `mediaType: 'IMAGE'`.
> - When you import a file, it's not immediately available, meaning you can't manage or use the file straight away. Learn more about [knowing when a file is ready](https://dev.wix.com/docs/api-reference/assets/media/media-manager/files/importing-files#knowing-when-a-file-is-ready) to use in the Media Manager.

Import a file

ImportFile

import { communicationChannelsMedia } from '@wix/comm-channels-media';

async function importFile(url, options) {
  const response = await communicationChannelsMedia.importFile(url, options);
};

importFile

import { communicationChannelsMedia } from '@wix/comm-channels-media';
import { auth } from '@wix/essentials';

async function myImportFileMethod(url, options) {
  const elevatedImportFile = auth.elevate(communicationChannelsMedia.importFile);
  const response = await elevatedImportFile(url, options);
}

importFile (with elevated permissions)

import { createClient } from '@wix/sdk';
import { communicationChannelsMedia } from '@wix/comm-channels-media';
// Import the auth strategy for the relevant access type
// Import the relevant host module if needed

const myWixClient = createClient ({
  modules: { communicationChannelsMedia },
  // Include the auth strategy and host as relevant
});


async function importFile(url, options) {
  const response = await myWixClient.communicationChannelsMedia.importFile(url, options);
};

importFile (self-hosted)

Retrieves a Wix user's storage quota information.

This method returns the total quota limit and current usage in bytes.

Get the media storage quota

GetStorageQuota

import { communicationChannelsMedia } from '@wix/comm-channels-media';

async function getStorageQuota() {
  const response = await communicationChannelsMedia.getStorageQuota();
};

getStorageQuota

import { communicationChannelsMedia } from '@wix/comm-channels-media';
import { auth } from '@wix/essentials';

async function myGetStorageQuotaMethod() {
  const elevatedGetStorageQuota = auth.elevate(communicationChannelsMedia.getStorageQuota);
  const response = await elevatedGetStorageQuota();
}

getStorageQuota (with elevated permissions)

import { createClient } from '@wix/sdk';
import { communicationChannelsMedia } from '@wix/comm-channels-media';
// Import the auth strategy for the relevant access type
// Import the relevant host module if needed

const myWixClient = createClient ({
  modules: { communicationChannelsMedia },
  // Include the auth strategy and host as relevant
});


async function getStorageQuota() {
  const response = await myWixClient.communicationChannelsMedia.getStorageQuota();
};

Generate File Download Url