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## Resource: Introduction

## Article: Introduction

## Article Link: https://dev.wix.com/docs/api-reference/crm/communication/inbox/conversations/introduction.md

## Article Content:

# About the Wix Inbox API

With the Wix Inbox API, you can communicate with the site's visitors, contacts, and members
through Wix Chat, SMS, a Facebook business page, or other channels.
Visitor activities on the site and 3rd-party services
can also be displayed in inbox conversations.

The Inbox APIs expose functionality for working with a site's inbox.
With the Inbox APIs, you can:

- [Send messages](https://dev.wix.com/docs/rest/crm/communication/inbox/messages/send-message.md) on behalf of the business or a visitor.
- [Retrieve conversations](https://dev.wix.com/docs/rest/crm/communication/inbox/conversations/get-or-create-conversation.md) between a visitor and the business.
- Handle events when messages are sent to [a visitor](https://dev.wix.com/docs/rest/crm/communication/inbox/messages/message-sent-to-participant.md) or [the business](https://dev.wix.com/docs/rest/crm/communication/inbox/messages/message-sent-to-business.md), when a [message button is clicked](https://dev.wix.com/docs/rest/crm/communication/inbox/messages/button-interacted.md), or when [conversations are merged](https://dev.wix.com/docs/rest/crm/communication/inbox/conversations/conversations-merged.md).

Read more about [Wix Inbox](https://support.wix.com/en/article/wix-inbox-an-overview).

## Terminology

- **Message:** An object that is sent from the business to the visitor
  or from the visitor to the business.
  Messages can be one of these types: `"basic"`, `"minimal"`, `"template"`, `"form"`, `"system"`.
  Learn more about [message types](https://dev.wix.com/docs/rest/crm/communication/inbox/messages/message-types.md).
- **Conversation:** A collection of messages that takes place between two or more participants.
  Conversations are displayed in the site's [inbox](https://www.wix.com/my-account/site-selector/?buttonText=Select%20Site&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Finbox).
  There can only be one conversation between the same participants.
- **Participant:** The site visitor, contact, or member in a conversation.
  Learn more about the [types of participants and their IDs](https://dev.wix.com/docs/rest/crm/communication/inbox/conversations/conversation-id.md).

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