> Portal Navigation:
> 
> - Append `.md` to any URL under `https://dev.wix.com/docs/` to get its markdown version.
> - Pages are either content pages (article or reference text) or menu pages (a list of links to child pages).
> - To get a menu page, truncate any URL to a parent path and append `.md` (e.g. `https://dev.wix.com/docs/sdk.md`, `https://dev.wix.com/docs/sdk/core-modules.md`).
> - Top-level index of all portals: https://dev.wix.com/docs/llms.txt
> - Full concatenated docs: https://dev.wix.com/docs/llms-full.txt

## Resource: Sample Flows

## Article: Sample Flows

## Article Link: https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/sample-flows.md

## Article Content:

# Interactive Form Sessions: Sample Use Cases and Flows

This article presents possible use cases and corresponding sample flows that you can support. These examples provide helpful starting points as you plan your implementation.

## Prerequisites
These flows require an existing form from the [Wix Forms API](https://dev.wix.com/docs/api-reference/crm/forms/form-schemas/introduction.md). Collect the form ID and its field structure.
 
  
## Create AI-powered conversations on an external site

You can transform any existing Wix form into an AI-powered conversational experience, making form completion more engaging and user-friendly for visitors to your external site.

To create an AI-powered conversational experience:

1. Call [Create Interactive Form Session](https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/create-interactive-form-session.md) with your form ID to start the conversational experience.
2. Process the initial AI greeting from the `responseChunks` array. The AI will introduce itself and explain the form's purpose.
3. On your external site, display the conversation interface for the user and wait for their input.
4. When the user provides a natural language response, call [Send User Message](https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/send-user-message.md) with their response.
5. Process the response chunks to extract form data and display follow-up questions. Look for `TEXT_DATA` chunks containing extracted information and `TEXT` chunks with the next questions.
6. Continue the conversation loop until the AI returns a `SUBMISSION` chunk indicating successful form completion.

## Resume and complete abandoned form submissions

You can use the Interactive Form Sessions API to help users complete forms they've started elsewhere, such as from email campaigns, previous sessions, or imported data from other systems.

To help users complete partially filled forms:

1. Retrieve existing form data from your database, previous sessions, or external systems.
2. Call [Create Interactive Form Session](https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/create-interactive-form-session.md) with comprehensive pre-filled data as `currentValues`.
3. Process the AI's acknowledgment of existing data. The response will contain `TEXT_DATA` chunks showing the pre-filled information and `TEXT` chunks asking about missing fields.
4. Handle any `IMPORTANT_TEXT` chunks that indicate issues with existing data or requirements for missing fields.
5. Continue the conversation to collect remaining required information.
6. The API automatically merges new responses with existing data, with new values overriding existing ones for the same fields.

## Create conversational product ordering experiences

You can create engaging purchase experiences where customers describe what they want in natural language, and the AI guides them through product selection and checkout.

> **Important:** Before implementing this flow, ensure you have:
> - A [form](https://dev.wix.com/docs/api-reference/crm/forms/form-schemas/form-object.md) configured with `formFields` that have at least one field with `inputOptions.inputType` set to `PAYMENT`.
> - A [payment provider](https://support.wix.com/en/article/accepting-payments-an-overview) connected to the Wix site.

To implement conversational product purchases:

1. Call [Create Interactive Form Session](https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/create-interactive-form-session.md) to start the conversational experience.
2. Call [Send User Message](https://dev.wix.com/docs/api-reference/crm/forms/interactive-form-sessions/send-user-message.md) to process product inquiries as users describe their needs in natural language.
3. Handle product selection through `SINGLE_SELECT_INPUT` or `MULTI_SELECT_INPUT` response chunks that present relevant product options. 
4. Continue the conversation loop until the AI returns a `SUBMISSION` chunk with both `submissionId` and `checkoutId`.
5. Call [Get Checkout URL](https://dev.wix.com/docs/api-reference/business-solutions/e-commerce/purchase-flow/checkout/checkout/get-checkout-url.md) to get a link to a checkout page that is pre-populated with the user's selections.
6. Redirect the user to the returned checkout URL.