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## Resource: Sample Use Cases and Flows

## Article: Sample Use Cases and Flows

## Article Link: https://dev.wix.com/docs/api-reference/crm/loyalty-program/loyalty-program-management/program/sample-use-cases-and-flows.md

## Article Content:

# Programs: Sample Use Cases and Flows

This article shares a possible use case you could support. This can be a helpful jumping off point as you plan your implementation.

## Build a tiered loyalty program with progressive rewards

Create a multi-tiered loyalty program where customers unlock better rewards and point-earning rates as they reach higher tiers, encouraging increased engagement and retention.

1. Call [Update Loyalty Program](https://dev.wix.com/docs/api-reference/crm/loyalty-program/loyalty-program-management/program/update-loyalty-program.md) to set up the foundational program with base tier naming and branding.
1. Call [Create Reward](https://dev.wix.com/docs/api-reference/crm/loyalty-program/rewards/rewards/create-reward.md) to create different reward configurations for each tier. For example:
   - Base tier: 20% discount for 1000 points
   - Silver tier: 20% discount for 800 points  
   - Gold tier: 20% discount for 600 points
1. Call [Query Loyalty Accounts](https://dev.wix.com/docs/api-reference/crm/loyalty-program/accounts/accounts/query-loyalty-accounts.md) to identify customers approaching tier thresholds based on their `points.earned` totals.
1. When customers qualify for tier upgrades, they're automatically transferred to a new tier level.
1. Call [Earn Points](https://dev.wix.com/docs/api-reference/crm/loyalty-program/accounts/accounts/earn-points.md) to give customers bonus points when they reach new tiers (for example, 500 bonus points for reaching Silver tier).
1. When showing available rewards to customers, call [Query Rewards](https://dev.wix.com/docs/api-reference/crm/loyalty-program/rewards/rewards/query-rewards.md) and filter results based on the customer's current tier from their loyalty account.
1. Call [Get Program Totals](https://dev.wix.com/docs/api-reference/crm/loyalty-program/accounts/accounts/get-program-totals.md) to analyze overall program performance and tier distribution across your customer base.