> Portal Navigation:
> 
> - Append `.md` to any URL under `https://dev.wix.com/docs/` to get its markdown version.
> - Pages are either content pages (article or reference text) or menu pages (a list of links to child pages).
> - To get a menu page, truncate any URL to a parent path and append `.md` (e.g. `https://dev.wix.com/docs/sdk.md`, `https://dev.wix.com/docs/sdk/core-modules.md`).
> - Top-level index of all portals: https://dev.wix.com/docs/llms.txt
> - Full concatenated docs: https://dev.wix.com/docs/llms-full.txt

## Resource: Submit Support Requests

## Article: Submit Support Requests

## Article Link: https://dev.wix.com/docs/build-apps/manage-your-app/contact-us/submit-support-requests.md

## Article Content:

<style>
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  background-color: rgb(17, 109, 255);
  border-radius: 18px;
  color: rgb(255, 255, 255);
  cursor: pointer;
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  justify-content: center;
  font-family: Madefor, 'Helvetica Neue', Helvetica, Arial, 'メイリオ', meiryo, 'ヒラギノ角ゴ pro w3', 'hiragino kaku gothic pro', sans-serif;
  font-size: 16px;
  font-weight: 530;
  height: 36px;
  line-height: 24px;
  min-width: 84px;
  padding: 6px 24px;
  text-align: center;
  transition: background-color 0.1s linear, color 0.1s linear, border-color 0.1s linear;
  user-select: none;
}

.wix-button:hover {
  background-color: #0E61E6;
  color: rgb(255, 255, 255);
}
</style>

# Submit Support Requests

As you develop and maintain your app you may encounter error messages, technical glitches, or unexpected behavior. In these cases, you can open a support request using the Wix support chatbot. Follow these steps to make a successful support request. 

[<button class="wix-button">Dev Support Chatbot
</button>](https://www.wix.com/support-chatbot?nodeId=25a57397-ccf7-4376-8b74-48d51edf7159&referral=devRels)

## Step 1 | Retrieve your app ID

Before engaging with the Wix support chatbot, retrieve your app ID. You can find it at the top of your [app's dashboard](https://dev.wix.com/app-selector?title=Select+an+App\&primaryButtonText=Select+Site\&actionUrl=https%3A%2F%2Fdev.wix.com%2Fapps%2F%7BappId%7D%2Fhome).

## Step 2 | Locate your request ID (optional)

If the issue results from using Wix APIs in your app's code, interacting with the app dashboard, or through one of Wix's [frontend interfaces](https://dev.wix.com/docs/build-apps/get-started/overview/the-wix-ecosystem.md#frontend-interfaces), you must include the associated request ID.

Every action that makes a call to Wix’s APIs is assigned a unique request ID, which is essential for tracking the root cause of an issue. This ID is included as a response header with the key name `x-wix-request-id`. For example, `1734427301.191556792796277844`.

Many errors in the app dashboard display pop-up notifications at the top of the screen. These notifications often include the request ID. If you don’t see a request ID in an error notification, you need to recreate the issue to retrieve a request ID. 

<details>
<summary style="font-size:1.17em; font-weight:bold;">For issues resulting from your app's API requests to Wix</summary>
    
1. Make the request again using `curl` or any other network request tool that allows you to view responses.
2. In the response header, locate the request ID under the key `x-wix-request-id`. 

</details>

<details>
<summary style="font-size:1.17em; font-weight:bold;">For issues occurring in the app dashboard, site dashboard, or site editor</summary>

1. Trigger an action that causes the error. For example, by clicking a button.
2. Open your browser's developer tools.
3. Select the **Network** panel.
4. In the **Name** column, click the network request associated with the error. Additional request information appears.
5. Select the **Headers** tab. The request ID is located in the **Response Headers** section under the key `x-wix-request-id`.

</details>

## Step 3 | Describe the issue
When the support chatbot asks for a description and the option to attach documents, you should be prepared to provide a step-by-step description of what led to the issue. 

Compile as many relevant details as possible, such as:

- A short explanation of the issue.
- Screenshots and/or videos of each stage of the process.
- URLs and [instance IDs](https://dev.wix.com/docs/build-apps/develop-your-app/access/app-instances/about-app-instances.md#app-instance-id) of the sites you interacted with in the course of the issue’s occurrence.
- Configuration and setup information associated with each step.

    <blockquote class="caution"> 
    <strong>Caution:</strong> Do not include any secret keys in your description.
    </blockquote>

- Include the complete request and response of any failed network requests.
- Relevant console error logs.

## Step 4 | Open the request
Now you're ready to open your support request.
1. Open the [Wix support chatbot](https://www.wix.com/support-chatbot?nodeId=25a57397-ccf7-4376-8b74-48d51edf7159&referral=devRels).
1. Begin interacting with the chatbot. Provide the information you gathered above whenever the bot requests it.