> Portal Navigation:
> 
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## Resource: App Installations

## Article: App Installations

## Article Link: https://dev.wix.com/docs/build-apps/manage-your-app/data-and-analytics/app-installations.md

## Article Content:

# About the App Installations Page 

<blockquote class="caution">

__Developer Preview:__
This page isn't available to all users yet. It is in Developer Preview and is subject to change. Bug fixes and new features will be released based on developer feedback throughout the preview period.

</blockquote>

The **App Installations** page lists every installation of your app. Use it to connect [app instance](https://dev.wix.com/docs/build-apps/develop-your-app/access/app-instances/about-app-instances.md) IDs to Wix users, find contact information for support, and track how sites use your app.

Each row on this page represents a single app instance: 1 installation of your app on 1 Wix site.

To access the page, select your app from the [Custom Apps page](https://manage.wix.com/account/custom-apps) in your Wix Studio workspace. In the side panel, click **Manage** > **App Installations**.

## Use cases

Use the **App Installations** page to:

- **Monitor your app's growth**: Check install dates to see when users installed your app. This helps you spot patterns and measure the impact of marketing efforts.
- **Provide support by instance ID**: When a Wix user contacts you with an instance ID (for example, from an error message in your app), search for it here. You'll find their email address and site URL so you can provide targeted support.
- **Understand your audience**: Filter by plan to see how installations are distributed across pricing tiers, identify who has canceled or uninstalled, and analyze cancellation patterns.

<blockquote class="tip">

__Tip:__ Looking for more data on your app's performance? See [app stats](https://dev.wix.com/docs/build-apps/manage-your-app/data-and-analytics/app-stats.md).

</blockquote>

## Installation data

For each installation, you can see:

| Column | Description |
|--------|-------------|
| Site URL | The Wix site where your app is installed. |
| Instance ID | [The unique identifier](https://dev.wix.com/docs/build-apps/develop-your-app/access/app-instances/about-app-instances.md) for this installation. |
| Email | The user's email address. See [Email availability](#email-availability) for details. |
| Business name | The name of the business associated with the installation. |
| Location | The site's business [location](https://dev.wix.com/docs/api-reference/business-management/locations/introduction.md). |
| App plan | The pricing plan selected for this installation when your app uses the Wix pricing page. |
| Billing cycle | The billing cycle for the installation. |
| Version | The app version and installation status. Possible values are Installed, Uninstalled, Canceled, Upgraded, and Auto renew off. |
| Install date | The date when your app was first installed on this site. |
| Rating | The average rating for this installation, calculated from reviews submitted in the [Wix App Market](https://www.wix.com/app-market). The rating excludes reviews created before January 2025 on the standalone Wix App Market site or via the [Reviews API](https://dev.wix.com/docs/api-reference/crm/community/feedback-moderation/reviews/reviews/introduction.md). |


The default view doesn't show all available columns. Click the **Customize** icon to choose which columns to display and reorder them. You can also filter the information shown using **Filter**, or search for a specific installation using the search bar.

> **Note**: [Private apps](https://dev.wix.com/docs/build-apps/get-started/overview/exposing-apps-publicly-and-privately.md) have limited installation data. Data for ratings, plan name, and billing cycle isn't available for private apps.

### Email availability

You can view the email address for each installation to provide support or follow up with your app's users.

Business email is available for all installations where the user has provided one.

Personal email requires the `READ SITE OWNER EMAIL` or `Read site, business, and email details` permissions. Wix automatically grants these to new apps. If your app doesn't have them, you can [add the permissions manually](https://dev.wix.com/docs/build-apps/develop-your-app/access/authorization/configure-permissions-for-your-app.md), then [release a major version](https://dev.wix.com/docs/build-apps/manage-your-app/versioning/about-app-versioning.md). Users who installed your app before the update must approve the new permissions for their email address to appear.

## Privacy and data protection

Handle installation data responsibly. Use it only for legitimate purposes like supporting your users and improving your app. [Comply with GDPR](https://dev.wix.com/docs/build-apps/launch-your-app/legal-and-security/gdpr-compliance/about-gdpr-and-data-protection.md) and other applicable privacy regulations.

For more information, see Wix [security and privacy best practices](https://dev.wix.com/docs/build-apps/launch-your-app/legal-and-security/security-and-privacy-best-practice.md).

## See also

- [About app instances](https://dev.wix.com/docs/build-apps/develop-your-app/access/app-instances/about-app-instances.md)
- [App Instances API](https://dev.wix.com/docs/api-reference/app-management/app-instance/introduction.md)
- [About user support](https://dev.wix.com/docs/build-apps/manage-your-app/user-support/about-user-support.md)
- [About app distribution](https://dev.wix.com/docs/build-apps/launch-your-app/app-distribution/about-app-distribution.md)