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## Resource: About Triggered Emails

## Article: About Triggered Emails

## Article Link: https://dev.wix.com/docs/develop-websites-sdk/code-your-site/build-a-custom-frontend/triggered-emails/about-triggered-emails.md

## Article Content:

# About Triggered Emails

Triggered emails allow you to automatically send customized emails for specific site events.

For example, you might trigger emails to send:

- A coupon to customers on their birthday.
- A satisfaction survey following an issued refund.
- A "next steps" email after a form is submitted.

<blockquote class="tip">
  <strong>Tip:</strong>
  As an alternative to triggered emails, you can use <a href="fallback::https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder">Wix Automations</a> to <a href="fallback::https://support.wix.com/en/article/the-new-automation-builder-customizing-automated-emails">reach out to your visitors</a>.
</blockquote>

## Supported IDEs

You can schedule recurring jobs using:

- The [editor](https://dev.wix.com/docs/develop-websites-sdk/code-your-site/developer-environments/ides/code-editor/about-the-code-editor.md) (Wix Studio and Wix Editor)
- The [Wix IDE](https://dev.wix.com/docs/develop-websites-sdk/code-your-site/developer-environments/ides/wix-ide/about-the-wix-ide.md) (Wix Studio)
- Your [local IDE](https://dev.wix.com/docs/develop-websites-sdk/code-your-site/developer-environments/ides/git-integration/about-git-integration-with-wix-cli.md) (Wix Studio and Wix Editor)

## Monthly email marketing balance

Every site has a quota of monthly emails available to send. You can check the current balance under **Monthly balance** in your site's [Email Marketing dashboard page](https://www.wix.com/my-account/site-selector/?buttonText=Open%20Email%20Marketing&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/shoutout/). Triggered emails count toward the [email marketing balance](https://support.wix.com/en/article/email-marketing-understanding-your-monthly-balance) but continue to send without interruption even once the quota is reached. You can also [upgrade your email marketing plan](https://www.wix.com/my-account/site-selector/?title=Select%20a%20Site&buttonText=Select%20Site&actionUrl=https%3A%2F%2Fwww.wix.com%2Fwix-emails-plans%3FmetaSiteId%3D%7B%7BmetaSiteId%7D%7D%26origin%3Dkb) for a larger sending quota.

## Statistics for triggered emails vs email marketing

The [Triggered Emails dashboard page](https://www.wix.com/my-account/site-selector/?buttonText=Select%20Site&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fdeveloper-tools/triggered-emails) maintains [statistics](https://support.wix.com/en/article/viewing-your-email-marketing-statistics) related to the triggered emails you create. Triggered email statistics are based on all emails sent, including test emails you send to yourself. This is different from the statistics for email marketing campaigns in your [Email Marketing dashboard page](https://www.wix.com/my-account/site-selector/?buttonText=Open%20Email%20Marketing&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/shoutout/), which are based on emails sent to unique contacts. Therefore, the statistics for triggered emails may seem inflated compared to email marketing statistics.

## Site collaborators

[Site collaborators](https://support.wix.com/en/article/inviting-people-to-contribute-to-your-site#inviting-people-to-collaborate-on-your-site) can create and manage triggered emails. To do so, you must [give them](https://www.wix.com/my-account/site-selector/?buttonText=Manage%20this%20Site&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/manage-website/authorization) both **Manage Triggered Emails** and **Manage Email Marketing Campaigns** [permissions](https://support.wix.com/en/article/roles-permissions-overview#roles-and-permissions).

## See also

- [Create a triggered email](https://dev.wix.com/docs/develop-websites-sdk/code-your-site/build-a-custom-frontend/triggered-emails/create-a-triggered-email.md)
- [Tutorial | Send a triggered email to members](https://dev.wix.com/docs/develop-websites-sdk/get-started/tutorials/members-contacts/tutorial-send-a-triggered-email-to-members.md)
- [Tutorial | Send emails using the SendGrid npm package](https://dev.wix.com/docs/develop-websites-sdk/get-started/tutorials/members-contacts/tutorial-send-emails-with-the-send-grid-npm-package.md)