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## Resource: openContactSupport()

## Article: openContactSupport()

## Article Link: https://dev.wix.com/docs/sdk/host-modules/workspace/apps/open-contact-support.md

## Article Content:

# openContactSupport()

Opens the contact support flow for a specific app, allowing Wix users to get help or report issues directly with the app provider, who receives the inquiry via email. 

For apps made by Wix, this opens the [Wix support chatbot](https://support.wix.com/en/contact) in a new tab. For 3rd-party apps, it opens a contact support modal.

![The contact support modal](https://wixmp-833713b177cebf373f611808.wixmp.com/images/103411e15c1150a7e5567adf3c1c7ecb.png)

<blockquote class="important">

__Important:__ This method is only available in the editor.

</blockquote>

## Method declaration

```ts
(args: ContactSupportRequest) => Promise<ContactSupportResponse>
```

## Parameters

| Name | Type | Description |
| ---- | ---- | ----------- |
| `args` | [ContactSupportRequest](#contactsupportrequest) | Request object containing app data. |

### ContactSupportRequest

| Name | Type | Description |
| ---- | ---- | ----------- |
| `appId` | string | **Required.** The ID of the app to get support for. |

## Returns

```ts
Promise<ContactSupportResponse>
```

A promise that resolves to a `ContactSupportResponse` indicating the result of the contact support action.

### ContactSupportResponse

| Name | Type | Description |
| ---- | ---- | ----------- |
| `status` | string | Status of the contact support action. Possible values: <br> -`DISPATCHED`: The support flow started successfully. <br> -`CANCELED`: The Wix user canceled the contact support flow. |

## Examples

### Contact support for an app

```js
import { apps } from "@wix/workspace";

const myFunc = async () => {
	...
	const appId = <YOUR_APP_ID>;
	const result = await apps.openContactSupport({ appId });
	...
};
```

## Errors

This method may return the following [error code](https://dev.wix.com/docs/sdk/articles/work-with-the-sdk/about-errors.md):

- `NOT_INSTALLED`: The app isn't installed on the site. Apps must be installed before a Wix user can contact support for them.