As you develop and maintain your site, you may encounter error messages, technical glitches, or unexpected behavior. In these cases, you can open a support request using the Wix support chatbot. Follow these steps to make a successful support request.
Before engaging with the Wix support chatbot, retrieve your site's URL.
If the issue results from using Wix APIs in your site's code, interacting with the site dashboard, or through one of Wix's frontend interfaces, you must include the associated request ID.
Every action that makes a call to Wix’s APIs is assigned a unique request ID, which is essential for tracking the root cause of an issue. This ID is included as a response header with the key name x-wix-request-id. For example, 1734427301.191556792796277844.
Many errors in the site dashboard display pop-up notifications at the top of the screen. These notifications often include the request ID. If you don’t see a request ID in an error notification, you need to recreate the issue to retrieve a request ID.
curl or any other network request tool that allows you to view responses.x-wix-request-id.x-wix-request-id.When the support chatbot asks for a description and the option to attach documents, you should be prepared to provide a step-by-step description of what led to the issue.
Compile as many relevant details as possible, such as:
A short explanation of the issue.
Screenshots and/or videos of each stage of the process.
URLs of the pages involved in the issue.
Configuration and setup information associated with each step.
Include the complete request and response of any failed network requests.
Relevant console error logs.
Now you're ready to open your support request.