openContactSupport()
Opens the contact support flow for a specific app, allowing Wix users to get help or report issues directly with the app provider, who receives the inquiry via email.
For apps made by Wix, this opens the Wix support chatbot in a new tab. For 3rd-party apps, it opens a contact support modal.
Important: This method is only available in the editor.
Method declaration
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Parameters
| Name | Type | Description |
|---|---|---|
args | ContactSupportRequest | Request object containing app data. |
ContactSupportRequest
| Name | Type | Description |
|---|---|---|
appId | string | Required. The ID of the app to get support for. |
Returns
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A promise that resolves to a ContactSupportResponse indicating the result of the contact support action.
ContactSupportResponse
| Name | Type | Description |
|---|---|---|
status | string | Status of the contact support action. Possible values: - DISPATCHED: The support flow started successfully. - CANCELED: The Wix user canceled the contact support flow. |
Examples
Contact support for an app
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Errors
This method may return the following error code:
NOT_INSTALLED: The app isn't installed on the site. Apps must be installed before a Wix user can contact support for them.
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