With the Wix Inbox API, you
can communicate with a site's visitors, contacts, and members
through Wix Chat, SMS, a Facebook business page, or other channels.
Visitor activities on the site and 3rd-party services
can also be displayed in inbox conversations.
The Inbox APIs expose functionality for working with a site's inbox.
With the Inbox APIs, you can:
- Send messages on behalf of a business or a visitor.
- Retrieve conversations between a visitor and a business.
- Handle events when messages are sent to a visitor or a business, when a message button is clicked, or when conversations are merged.
Read more about Wix Inbox.
- Message: An object that is sent from the business to the visitor
or from the visitor to the business.
Messages can be one of these types:
"basic", "minimal", "template", "form", "system".
Learn more about message types.
- Conversation: A collection of messages that takes place between two or more participants.
Conversations are displayed in the site's inbox.
There can only be one conversation between the same participants.
- Participant: The site visitor, contact, or member in a conversation.
Learn more about the types of participants and their IDs.