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# About the eCommerce Abandoned Checkouts API

An abandoned checkout is created when:

+ A customer begins an eCommerce Checkout process but doesn't complete it (for example, after closing their browser tab before putting in their payment details and making a payment).

+ A customer who is also a site member creates a cart and closes their browser tab before proceeding to the checkout page. (Wix eCommerce creates an abandoned checkout entity with the cart details).

The Abandoned Checkouts API allows you to help a customer recover their abandoned checkout. When a customer completes their checkout and makes a purchase, the checkout becomes an [order](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/orders).

An abandoned checkout contains buyer details, prices, reference to the initial cart or checkout, a URL for accessing the abandoned checkout, and more.


The eCommerce Abandoned Checkouts API provides functionality for [retrieving information about an abandoned checkout](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/abandoned-checkouts/get-abandoned-checkout). You can also listen for events when an abandoned checkout is [created](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/abandoned-checkouts/on-abandoned-checkout-created) and [recovered](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/abandoned-checkouts/on-abandoned-checkout-recovered).

## Terminology

+ **Recovered**: When a customer returns to their abandoned checkout and completes the checkout.

+ **Activities**: This property is only relevant if the Wix user set up [automations in the Dashboard](fallback::https://support.wix.com/en/article/wix-automations-creating-an-automation-with-the-new-builder#step-1-create-a-new-automation). The `activities` property is a list of all automation activities performed by [Wix Automations](fallback::https://dev.wix.com/docs/sdk/backend-modules/automations) regarding the abandoned checkout. Wix Automations updates the `activities` field for each activity in the automation flow. For example, if a Wix user set up an automation to send a notification to a site visitor an hour after their abandoned checkout is created, Wix automations does the following:
  + Updates the `activities` field to `SCHEDULED` when the abandoned checkout is created.
  + Updates the `activities` field to `NOTIFICATION_SENT` after an hour, when the notification is sent to the site visitor.


  Other `actvities` include:
    + `EMAIL_SENT` 
    + `EMAIL_NOT_SENT`
    + `TASK_CREATED`

@package_metadata:@wix/ecom

To use the AbandonedCheckouts API, install the `@wix/ecom` package.

#### Install the package

Follow the installation instructions for your development environment.

| Development environment | Installation method |
|--|--|
| Wix sites (editor or IDE) | Use the [package manager](fallback::https://dev.wix.com/docs/develop-websites/articles/coding-with-velo/packages/work-with-npm-packages-in-the-editor). |
| Wix sites (local IDE) | Run `wix install @wix/ecom` using the [Wix CLI](fallback::https://dev.wix.com/docs/develop-websites/articles/coding-with-velo/packages/work-with-npm-packages-with-the-wix-cli).|
| Blocks apps | Use the same installation method as Wix sites. |
| CLI and self-hosted apps | Run `npm install @wix/ecom` or `yarn add @wix/ecom`. |
| Headless sites and apps | Run `npm install @wix/ecom` or `yarn add @wix/ecom`. |

#### Import the package

To import the package in your code:

```js
import { abandonedCheckouts } from '@wix/ecom'
```

# Abandoned Checkouts: Sample Use Case & Flow

This article presents possible use cases and corresponding sample flows that you can support. This can be a helpful jumping off point as you plan your implementation.
use case. You're certainly not limited to these use cases, but they can be a helpful jumping off point as you plan your
app's implementation.

## Redirect a site visitor with an abandoned checkout back to their checkout page

If a site visitor starts a checkout but doesn't complete it, you can redirect them to their checkout page. You can also check whether the site visitor has recovered their abandoned checkout and completed the purchase.

To redirect the site visitor to their checkout page:

1. Use [`onAbandonedCheckoutCreated()`](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/abandoned-checkouts/on-abandoned-checkout-created) to listen for when an abandoned checkout is created (a checkout was not completed).

2. Save the newly created abandoned checkout's ID (`entityId` field) and `checkoutUrl` from the above event's payload. Then send a marketing campaign with the `checkoutURL` to your site visitor, redirecting them to their checkout page.

3. After the marketing campaign, call [Get Abandoned Checkout](fallback::https://dev.wix.com/docs/sdk/backend-modules/ecom/abandoned-checkouts/get-abandoned-checkout) with the abandoned checkout's ID. Then check the `status` field in the response to see if the abandoned checkout has been recovered.

onAbandonedCheckoutRecovered( )