Abandoned Checkouts: Sample Use Case & Flow

This article presents a possible use case and corresponding sample flow that you can support. This can be a helpful jumping off point as you plan your implementation.

Redirect a site visitor with an abandoned checkout back to their checkout page

If a site visitor starts a checkout but doesn't complete it, you can redirect them to their checkout page. You can also check whether the site visitor has recovered their abandoned checkout and completed the purchase.

To redirect the site visitor to their checkout page:

1. Call Abandoned Checkout Created to listen for when an abandoned checkout is created (a checkout was not completed).

2. Save the newly created abandoned checkout's ID (entityId field) and checkoutUrl from the above webhook's payload. Then send a marketing campaign with the checkoutURL to the site visitor, redirecting them to their checkout page.

3. After the marketing campaign, call Get Abandoned Checkout with the abandoned checkout's ID. Then check the status field in the response to see if the abandoned checkout has been recovered.