Wix uses codes to represent detailed information about the statuses of different payment related processes. These codes are used to display information about these processes on your site's dashboard.
Reason codes can be divided into 4 groups:
If you can't find a corresponding reason code for your scenario, use 6000 and provide an appropriate errorCode and errorMessage with your response.
| Reason Code | Name |
|---|---|
| 2000 | Merchant account is not active |
| 2001 | Merchant account blocked or restricted |
| 2002 | Merchant account invalid |
| 2003 | Merchant account expired |
| 2004 | Merchant authorization failed |
| 2005 | Merchant contact provider |
| 2006 | Merchant limit exceeded |
| 2007 | Payment method is not activated |
| 2008 | Merchant account is in test mode |
| 2009 | Merchant account does not match currency |
Note
When state is set to Pending, the transaction is likely to be approved in the future.
| Reason Code | Name |
|---|---|
| 5005 | Pending fraudulent transaction |
| Reason Code | Name |
|---|---|
| 3000 | General bank decline |
| 3001 | Invalid amount |
| 3002 | Transaction type is not supported |
| 3003 | Currency is not supported |
| 3004 | 3D secure failed |
| 3005 | 3D secure not enabled |
| 3006 | Country is not supported |
| 3007 | Conversion error |
| 3008 | Address verification failed |
| 3009 | Buyer to repeat purchase |
| 3010 | Return buyer to provider |
| 3011 | AVS CVC check failed |
| 3012 | Insufficient funds |
| 3013 | Card expired |
| 3014 | Invalid expiration date |
| 3015 | Invalid card number |
| 3016 | Invalid CVV CVC |
| 3017 | Card type not supported |
| 3018 | Too many requests |
| 3019 | Card limit exceeded |
| 3020 | Test card declined |
| 3021 | Tokenization issue |
| 3026 | Receiving limit |
| 3027 | Transaction already processed |
| 3028 | Insufficient funds wallet |
| 3029 | Expired payment source |
| 3030 | Buyer canceled |
| 3031 | Transaction action already committed |
| 3034 | Installments failed |
| 3035 | Transaction expired |
| 3036 | Invalid PIN |
| 3037 | Terminal not available |
| 3038 | Revocation of payment |
| 3039 | Payment account invalid |
| 3040 | Security violation |
| 3041 | Invalid account |
| 3042 | Do not try again |
| 3043 | Buyer revoked authorization |
| 3044 | Bank notification failed |
| 3045 | Mandate canceled |
| 3046 | Mandate not active |
| 4000 | Cart amount does not match order |
| 4001 | Billing address missing |
| 4002 | Shipping address missing |
| 4003 | ZIP code missing |
| 4004 | Phone number missing or invalid |
| 5000 | Lost or stolen card |
| 5001 | Risk management declined |
| 5002 | Restricted or blocked card |
| 5003 | Restricted or blocked buyer |
| 5004 | Buyer declined and contact provider |
| 5006 | Risk bank decline |
| 5007 | Pick up card |
| 5009 | Pending general |
| 6000 | General error |
| Reason Code | Name |
|---|---|
| 3022 | Refund not allowed |
| 3023 | Payment already refunded |
| 3024 | Partial refund not allowed |
| 3025 | Insufficient funds for refund |
| 3032 | Refund attempts exceeded |
| 3033 | Refund time limit exceeded |