Issue a Refund

If you want to refund a user for your app you can do it directly from your app's dashboard. This feature is only accessible to team collaborators with the Owner role.

To issue a refund:

  1. Go to Payouts > Transactions in your app's dashboard and find the transaction you want to offer a refund for.
  2. Click More Actions  next to the transaction, and select Request refund.
  3. Enter the amount you wish to refund. This can be full or partial.
  4. Tell Wix if we should also cancel their plan after the refund is processed. Cancelling a plan stops a user's access to premium features and prevents auto-renewal of the plan. If you keep the plan active, the user will keep their current features, and they'll be charged again at the next billing cycle.
  5. Tell Wix why this user needs a refund, and any other relevant info you'd like to add.
  6. Click Review the Request and verify that the refund details are correct.
  7. If relevant, select the option to send a copy of the refund to your billing email.
  8. After review, click Request Refund.

When to expect payment

  • Requests can take up to 3 business days to process.
  • You can contact us to cancel the request up until then.
  • Once the refund's been approved by our team, it'll appear in your Transactions within 24 hours.
  • It can take up to 20 business days for the refunded money to arrive in the user's account – it's your responsibility to communicate with the user on the refund's progress.

See also

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