About the Payouts Dashboard
You can access the payouts dashboard if your team collaborator role is 'Owner'. The payouts dashboard allows you to:
- Track your total collections.
- Download a CSV file of your payouts data
- Search individual transactions.
- Request refunds.
View your payouts data
The payouts dashboard has two tabs:
- Overview: This tab shows your total monthly collections less deductions.
- Transactions: This tab allows you to view and manage individual transactions per user.
The data is updated daily and should be considered an estimate until it's finalized on the 9th of every month (for the previous month's transactions).
Note: Payments for apps included in Wix Premium plans won't be shown in the payouts dashboard. For info on payments for these upgrades you need to contact us.
Overview
The Overview tab is broken down into several metrics, each showing the total amounts accrued in the current month. There's also a graph showing the Collections by Month for the last 12 months – hover over any column to see the exact amount of your collections and payout in that month, as well as the number of plans purchased. At the bottom of the tooltip is a link to the transaction history for that month.
Transactions
The Transactions tab allows you to search, view, and request refunds for individual transactions. This data is displayed for one month at a time. There are five transaction types:
- Charge: A user purchased an app plan or made an in-app purchase.
- Renewal: Automatic renewal of the plan a user already had - can be either monthly or yearly.
- Switch: A user upgraded from one plan to another (more expensive) plan.
- Refund: A user requested a refund for a previous transaction. The instance ID and invoice ID will be the same as the original transaction.
- Chargeback: A user disputed the charge with their credit card company, and was refunded. The instance ID and Invoice ID will match those of the disputed transaction.
Download your payouts data as a CSV
You can download payouts data as far back as 2016. To download a CSV of your payouts data:
- Click Download Data.
- Choose the date range you want download data for in From and To.
- Click Generate CSV.
- Wait a few moments for the file to be generated and click Download CSV.