About Supporting Your Users

As an app builder, providing excellent user support is crucial for the success of your Wix app. It not only enhances user satisfaction but also builds trust and loyalty among your customers. Here are some ways you can support your app's users and ensure a seamless experience:

• Make sure your contact info is up-to-date so users (and Wix) can contact you quickly.
• Learn how to issue refunds.
• Manage and respond to user reviews effectively.
• Support existing users for 90 days if your app is delisted from the Wix App Market.
• Fix bugs and continue to improve your product.
• Integrate in-app help resources such as tooltips, guided tours, and contextual help.