Resellers API: Errors

This articles outlines error messages that might be issued when calling endpoints of the Resellers API.

Create Package Errors

The Create Package endpoint might issue the following error messages:

HTTP status	Error code	Error message	Troubleshooting
NOT_FOUND (404)	PRODUCT_NOT_FOUND	Product id not found in catalog.	Make sure that the product ID is correct. You can contact the Wix B2B sales for a list of product IDs.
NOT_FOUND (404)	ACCOUNT_NOT_FOUND	Account with id <accountId> was not found.	Make sure that the account ID is correct.
FAILED_PRECONDITION (428)	PRODUCT_LIMIT_EXCEEDED	Limit for product <productId> exceeded, number of current subscriptions <numberOfCurrentSubscriptions>.	Each product instance can only be assigned in a limited number of subscriptions. You can contact the Wix B2B sales for more information.
FAILED_PRECONDITION (428)	PRODUCT_SETTINGS_NOT_FOUND	Product doesn't have any settings <productId>.	Each product must have settings defining how it can be canceled and when customers are notified. A product can't be assigned to a package if these settings are missing. Currently, only Wix can define these settings. Contact the Wix B2B sales to make sure that the product has been defined properly.
FAILED_PRECONDITION (428)	MISSING_BILLING_CYCLE	Product <productId> must receive a cycle upon creating.	Missing information about which billing cycle to use for the product. Make sure to specify a billing cycle in the request if the product has more than a single supported cycle.
FAILED_PRECONDITION (428)	INCOMPATIBLE_BILLING_CYCLE	Product <productId> cannot be used with cycle: <cycle>, it is not one of <cycles>.	The specified billing cycle isn't supported for the product. Make sure to provide a supported billing cycle for each product. Contact the Wix B2B sales for more information.
FAILED_PRECONDITION (428)	INVALID_BILLING_CYCLE	Product <productId> is allowed for those cycles: <settingsCycles> and the request had this contract details: <requestedContractDetails>.	The specified billing cycle isn't supported for any product. Make sure to provide a supported billing cycle. Contact the Wix B2B sales for more information about the supported billing cycles.
FAILED_PRECONDITION (428)	INVALID_PRODUCTS	Invalid products: <productIds>.	Some of the specified product IDs aren't supported. Contact the Wix B2B sales for more information about available products.
FAILED_PRECONDITION (428)	MULTIPLE_PRODUCT_ASSIGNMENTS	Trying to assign products: <productIds> that cannot be assigned simultaneously to the same site <metaSiteId>.	You can't assign a product more than once per request. Make sure to assign each product only once.
FAILED_PRECONDITION (428)	PRODUCT_TYPE_ALREADY_ASSIGNED	Product type: <productTypeId> is allowed only as one instance per site and site <metasiteId> already has one product of that type.	Make sure that you don't assign a product to a site that already has another product of the same type. Contact the Wix B2B sales for more information about product types and the products they include.
FAILED_PRECONDITION (428)	PRODUCT_NOT_SUPPORTED_ON_SITE	Site <metasiteId> is not compatible with product <productId>.	Some products can't be assigned to the specified site. Check that each site has the required Premium plan, when trying to assign a product to it. Contact the Wix B2B sales for more information about whih plans are required for each products.
NOT_FOUND (404)	SITE_NOT_FOUND	Site <metaSiteId> is not owned by <requestingAccountId>, but by <ownerAccountId>.	Check that the site exists and that it belongs to the source account.
NOT_FOUND (404)	INVALID_REFERENCE_PRODUCT_INSTANCE_ID	Reference product instance ID is invalid or has already been used.	Check that the referenceProductInstanceId is correct. You can use each product instance only a single time as reference product.

Adjust Product Instance Specifications Errors

The Adjust Product Instance Specifications endpoint might issue the following error messages:

HTTP status	Error code	Error message	Troubleshooting
NOT_FOUND (404)	PRODUCT_NOT_FOUND	Product id not found in catalog.	Make sure that the product ID is correct. You can contact the Wix B2B sales for a list of product IDs.
NOT_FOUND (404)	ACCOUNT_NOT_FOUND	Account with id <accountId> was not found.	Make sure that the account ID is correct.
FAILED_PRECONDITION (428)	PRODUCT_LIMIT_EXCEEDED	Limit for product <productId> exceeded, number of current subscriptions <numberOfCurrentSubscriptions>.	Each product instance can only be assigned in a limited number of subscriptions. You can contact the Wix B2B sales for more information.
FAILED_PRECONDITION (428)	PRODUCT_SETTINGS_NOT_FOUND	Product doesn't have any settings <productId>.	Each product must have settings defining how it can be canceled and when customers are notified. A product can't be assigned to a package if these settings are missing. Currently, only Wix can define these settings. Contact the Wix B2B sales to make sure that the product has been defined properly.
FAILED_PRECONDITION (428)	MISSING_BILLING_CYCLE	Product <productId> must receive a cycle upon creating.	Missing information about which billing cycle to use for the product. Make sure to specify a billing cycle in the request if the product has more than a single supported cycle.
FAILED_PRECONDITION (428)	INCOMPATIBLE_BILLING_CYCLE	Product <productId> cannot be used with cycle: <cycle>, it is not one of <cycles>.	The specified billing cycle isn't supported for the product. Make sure to provide a supported billing cycle for each product. Contact the Wix B2B sales for more information.
FAILED_PRECONDITION (428)	INVALID_BILLING_CYCLE	Product <productId> is allowed for those cycles: <settingsCycles> and the request had this contract details: <requestedContractDetails>.	The specified billing cycle isn't supported for any product. Make sure to provide a supported billing cycle. Contact the Wix B2B sales for more information about the supported billing cycles.
FAILED_PRECONDITION (428)	INVALID_PRODUCTS	Invalid products: <productIds>.	Some of the specified product IDs aren't supported. Contact the Wix B2B sales for more information about available products.
FAILED_PRECONDITION (428)	MULTIPLE_PRODUCT_ASSIGNMENTS	Trying to assign products: <productIds> that cannot be assigned simultaneously to the same site <metaSiteId>.	You can't assign a product more than once per request. Make sure to assign each product only once.
FAILED_PRECONDITION (428)	PRODUCT_TYPE_ALREADY_ASSIGNED	Product type: <productTypeId> is allowed only as one instance per site and site <metasiteId> already has one product of that type.	Make sure that you don't assign a product to a site that already has another product of the same type. Contact the Wix B2B sales for more information about product types and the products they include.
FAILED_PRECONDITION (428)	PRODUCT_NOT_SUPPORTED_ON_SITE	Site <metasiteId> is not compatible with product <productId>.	Some products can't be assigned to the specified site. Check that each site has the required Premium plan, when trying to assign a product to it. Contact the Wix B2B sales for more information about whih plans are required for each products.
FAILED_PRECONDITION (428)	PRODUCT_INSTANCE_NOT_FOUND	Product instance with id <instanceId> was not found.	Make sure that the product instance ID is correct.
FAILED_PRECONDITION (428)	INCOMPATIBLE_PRODUCT_INSTANCE_STATUS	Product instance with id <instanceId> is with incompatible status <status>.	The product instance can't be updated, because its current status doesn't allow the update. Contact the Wix B2B sales for more information.
NOT_FOUND (404)	SITE_NOT_FOUND	Site <metaSiteId> is not owned by <requestingAccountId>, but by <ownerAccountId>.	Check that the site exists and that it belongs to the source account.
FAILED_PRECONDITION (428)	INCOMPATIBLE_PRODUCT	Cannot change asset from product of type <existingProductType> with id <existingProductId> to product with id: <targetProductId>.	You can only replace a product instance with a product belonging to the same type. Contact the Wix B2B sales for more information about product types and the products they include.
FAILED_PRECONDITION (428)	MISSING_PRODUCT_DETAILS	You haven't provided cycleDuration. The field is required forRECURRING billing types.	You can only adjust product instances with RECURRING billing cycles when you specify the new cycleDuration.
FAILED_PRECONDITION (428)	MISSING_PRODUCT_DETAILS	You haven't provided catalogProductId.	You can only replace a product instance with a different product when you specify the new catalogProductId. Contact the Wix B2B sales for more information about available products.
FAILED_PRECONDITION (428)	MISSING_PRODUCT_DETAILS	You haven't provided billingInfo.	You can only adjust a product instance's billing cycle when you specify the new billingInfo.
FAILED_PRECONDITION (428)	OPERATION_NOT_SUPPORTED_FOR_PRODUCT	This action isn't supported for product <productId>.	Not all products can be adjusted. Contact the Wix B2B sales for more information.
FAILED_PRECONDITION (428)	INCOMPATIBLE_PRODUCT_INSTANCE_STATUS	Product instance has status <status> and can't be modified.	You can only modify certain products when the have a specific status. Contact the Wix B2B sales for more information.

Unassign Product Instance From Site Errors

The Unassign Product Instance From Site endpoint might issue the following error messages:

HTTP status	Error code	Error message	Troubleshooting
NOT_FOUND (404)	ACCOUNT_NOT_FOUND	Account with id <accountId> wasn't found.	Make sure that the account ID is correct.
FAILED_PRECONDITION (428)	MISSING_SITE_ID	You must provide a siteId to unassign product instance <productInstanceId> from a site.	Make sure to specify the relevant site ID when unassigning a product instance.
FAILED_PRECONDITION (428)	PRODUCT_INSTANCE_NOT_FOUND	Product instance with id <instanceId> wasn't found.	Make sure that the product instance ID is correct.