This articles outlines error messages that might be issued when calling endpoints of the Resellers API.
The Create Package endpoint might issue the following error messages:
HTTP status | Error code | Error message | Troubleshooting |
|---|---|---|---|
NOT_FOUND (404) | PRODUCT_NOT_FOUND | Product id not found in catalog. | Make sure that the product ID is correct. You can contact the Wix B2B sales for a list of product IDs. |
NOT_FOUND (404) | ACCOUNT_NOT_FOUND | Account with id <accountId> was not found. | Make sure that the account ID is correct. |
FAILED_PRECONDITION (428) | PRODUCT_LIMIT_EXCEEDED | Limit for product <productId> exceeded, number of current subscriptions <numberOfCurrentSubscriptions>. | Each product instance can only be assigned in a limited number of subscriptions. You can contact the Wix B2B sales for more information. |
FAILED_PRECONDITION (428) | PRODUCT_SETTINGS_NOT_FOUND | Product doesn't have any settings <productId>. | Each product must have settings defining how it can be canceled and when customers are notified. A product can't be assigned to a package if these settings are missing. Currently, only Wix can define these settings. Contact the Wix B2B sales to make sure that the product has been defined properly. |
FAILED_PRECONDITION (428) | MISSING_BILLING_CYCLE | Product <productId> must receive a cycle upon creating. | Missing information about which billing cycle to use for the product. Make sure to specify a billing cycle in the request if the product has more than a single supported cycle. |
FAILED_PRECONDITION (428) | INCOMPATIBLE_BILLING_CYCLE | Product <productId> cannot be used with cycle: <cycle>, it is not one of <cycles>. | The specified billing cycle isn't supported for the product. Make sure to provide a supported billing cycle for each product. Contact the Wix B2B sales for more information. |
FAILED_PRECONDITION (428) | INVALID_BILLING_CYCLE | Product <productId> is allowed for those cycles: <settingsCycles> and the request had this contract details: <requestedContractDetails>. | The specified billing cycle isn't supported for any product. Make sure to provide a supported billing cycle. Contact the Wix B2B sales for more information about the supported billing cycles. |
FAILED_PRECONDITION (428) | INVALID_PRODUCTS | Invalid products: <productIds>. | Some of the specified product IDs aren't supported. Contact the Wix B2B sales for more information about available products. |
FAILED_PRECONDITION (428) | MULTIPLE_PRODUCT_ASSIGNMENTS | Trying to assign products: <productIds> that cannot be assigned simultaneously to the same site <metaSiteId>. | You can't assign a product more than once per request. Make sure to assign each product only once. |
FAILED_PRECONDITION (428) | PRODUCT_TYPE_ALREADY_ASSIGNED | Product type: <productTypeId> is allowed only as one instance per site and site <metasiteId> already has one product of that type. | Make sure that you don't assign a product to a site that already has another product of the same type. Contact the Wix B2B sales for more information about product types and the products they include. |
FAILED_PRECONDITION (428) | PRODUCT_NOT_SUPPORTED_ON_SITE | Site <metasiteId> is not compatible with product <productId>. | Some products can't be assigned to the specified site. Check that each site has the required Premium plan, when trying to assign a product to it. Contact the Wix B2B sales for more information about whih plans are required for each products. |
NOT_FOUND (404) | SITE_NOT_FOUND | Site <metaSiteId> is not owned by <requestingAccountId>, but by <ownerAccountId>. | Check that the site exists and that it belongs to the source account. |
NOT_FOUND (404) | INVALID_REFERENCE_PRODUCT_INSTANCE_ID | Reference product instance ID is invalid or has already been used. | Check that the referenceProductInstanceId is correct. You can use each product instance only a single time as reference product. |
The Adjust Product Instance Specifications endpoint might issue the following error messages:
HTTP status | Error code | Error message | Troubleshooting |
|---|---|---|---|
NOT_FOUND (404) | PRODUCT_NOT_FOUND | Product id not found in catalog. | Make sure that the product ID is correct. You can contact the Wix B2B sales for a list of product IDs. |
NOT_FOUND (404) | ACCOUNT_NOT_FOUND | Account with id <accountId> was not found. | Make sure that the account ID is correct. |
FAILED_PRECONDITION (428) | PRODUCT_LIMIT_EXCEEDED | Limit for product <productId> exceeded, number of current subscriptions <numberOfCurrentSubscriptions>. | Each product instance can only be assigned in a limited number of subscriptions. You can contact the Wix B2B sales for more information. |
FAILED_PRECONDITION (428) | PRODUCT_SETTINGS_NOT_FOUND | Product doesn't have any settings <productId>. | Each product must have settings defining how it can be canceled and when customers are notified. A product can't be assigned to a package if these settings are missing. Currently, only Wix can define these settings. Contact the Wix B2B sales to make sure that the product has been defined properly. |
FAILED_PRECONDITION (428) | MISSING_BILLING_CYCLE | Product <productId> must receive a cycle upon creating. | Missing information about which billing cycle to use for the product. Make sure to specify a billing cycle in the request if the product has more than a single supported cycle. |
FAILED_PRECONDITION (428) | INCOMPATIBLE_BILLING_CYCLE | Product <productId> cannot be used with cycle: <cycle>, it is not one of <cycles>. | The specified billing cycle isn't supported for the product. Make sure to provide a supported billing cycle for each product. Contact the Wix B2B sales for more information. |
FAILED_PRECONDITION (428) | INVALID_BILLING_CYCLE | Product <productId> is allowed for those cycles: <settingsCycles> and the request had this contract details: <requestedContractDetails>. | The specified billing cycle isn't supported for any product. Make sure to provide a supported billing cycle. Contact the Wix B2B sales for more information about the supported billing cycles. |
FAILED_PRECONDITION (428) | INVALID_PRODUCTS | Invalid products: <productIds>. | Some of the specified product IDs aren't supported. Contact the Wix B2B sales for more information about available products. |
FAILED_PRECONDITION (428) | MULTIPLE_PRODUCT_ASSIGNMENTS | Trying to assign products: <productIds> that cannot be assigned simultaneously to the same site <metaSiteId>. | You can't assign a product more than once per request. Make sure to assign each product only once. |
FAILED_PRECONDITION (428) | PRODUCT_TYPE_ALREADY_ASSIGNED | Product type: <productTypeId> is allowed only as one instance per site and site <metasiteId> already has one product of that type. | Make sure that you don't assign a product to a site that already has another product of the same type. Contact the Wix B2B sales for more information about product types and the products they include. |
FAILED_PRECONDITION (428) | PRODUCT_NOT_SUPPORTED_ON_SITE | Site <metasiteId> is not compatible with product <productId>. | Some products can't be assigned to the specified site. Check that each site has the required Premium plan, when trying to assign a product to it. Contact the Wix B2B sales for more information about whih plans are required for each products. |
FAILED_PRECONDITION (428) | PRODUCT_INSTANCE_NOT_FOUND | Product instance with id <instanceId> was not found. | Make sure that the product instance ID is correct. |
FAILED_PRECONDITION (428) | INCOMPATIBLE_PRODUCT_INSTANCE_STATUS | Product instance with id <instanceId> is with incompatible status <status>. | The product instance can't be updated, because its current status doesn't allow the update. Contact the Wix B2B sales for more information. |
NOT_FOUND (404) | SITE_NOT_FOUND | Site <metaSiteId> is not owned by <requestingAccountId>, but by <ownerAccountId>. | Check that the site exists and that it belongs to the source account. |
FAILED_PRECONDITION (428) | INCOMPATIBLE_PRODUCT | Cannot change asset from product of type <existingProductType> with id <existingProductId> to product with id: <targetProductId>. | You can only replace a product instance with a product belonging to the same type. Contact the Wix B2B sales for more information about product types and the products they include. |
FAILED_PRECONDITION (428) | MISSING_PRODUCT_DETAILS | You haven't provided cycleDuration. The field is required forRECURRING billing types. | You can only adjust product instances with RECURRING billing cycles when you specify the new cycleDuration. |
FAILED_PRECONDITION (428) | MISSING_PRODUCT_DETAILS | You haven't provided catalogProductId. | You can only replace a product instance with a different product when you specify the new catalogProductId. Contact the Wix B2B sales for more information about available products. |
FAILED_PRECONDITION (428) | MISSING_PRODUCT_DETAILS | You haven't provided billingInfo. | You can only adjust a product instance's billing cycle when you specify the new billingInfo. |
FAILED_PRECONDITION (428) | OPERATION_NOT_SUPPORTED_FOR_PRODUCT | This action isn't supported for product <productId>. | Not all products can be adjusted. Contact the Wix B2B sales for more information. |
FAILED_PRECONDITION (428) | INCOMPATIBLE_PRODUCT_INSTANCE_STATUS | Product instance has status <status> and can't be modified. | You can only modify certain products when the have a specific status. Contact the Wix B2B sales for more information. |
The Unassign Product Instance From Site endpoint might issue the following error messages:
HTTP status | Error code | Error message | Troubleshooting |
|---|---|---|---|
NOT_FOUND (404) | ACCOUNT_NOT_FOUND | Account with id <accountId> wasn't found. | Make sure that the account ID is correct. |
FAILED_PRECONDITION (428) | MISSING_SITE_ID | You must provide a siteId to unassign product instance <productInstanceId> from a site. | Make sure to specify the relevant site ID when unassigning a product instance. |
FAILED_PRECONDITION (428) | PRODUCT_INSTANCE_NOT_FOUND | Product instance with id <instanceId> wasn't found. | Make sure that the product instance ID is correct. |