Interactive Form Sessions: Sample Use Cases and Flows

This article presents possible use cases and corresponding sample flows that you can support. These examples provide helpful starting points as you plan your implementation.

Prerequisites

These flows require an existing form from the Wix Forms API. Collect the form ID and its field structure.

Create AI-powered conversations on an external site

You can transform any existing Wix form into an AI-powered conversational experience, making form completion more engaging and user-friendly for visitors to your external site.

To create an AI-powered conversational experience:

1. Call Create Interactive Form Session with your form ID to start the conversational experience.
2. Process the initial AI greeting from the responseChunks array. The AI will introduce itself and explain the form's purpose.
3. On your external site, display the conversation interface for the user and wait for their input.
4. When the user provides a natural language response, call Send User Message with their response.
5. Process the response chunks to extract form data and display follow-up questions. Look for TEXT_DATA chunks containing extracted information and TEXT chunks with the next questions.
6. Continue the conversation loop until the AI returns a SUBMISSION chunk indicating successful form completion.

Resume and complete abandoned form submissions

You can use the Interactive Form Sessions API to help users complete forms they've started elsewhere, such as from email campaigns, previous sessions, or imported data from other systems.

To help users complete partially filled forms:

1. Retrieve existing form data from your database, previous sessions, or external systems.
2. Call Create Interactive Form Session with comprehensive pre-filled data as currentValues.
3. Process the AI's acknowledgment of existing data. The response will contain TEXT_DATA chunks showing the pre-filled information and TEXT chunks asking about missing fields.
4. Handle any IMPORTANT_TEXT chunks that indicate issues with existing data or requirements for missing fields.
5. Continue the conversation to collect remaining required information.
6. The API automatically merges new responses with existing data, with new values overriding existing ones for the same fields.

Create conversational product ordering experiences

You can create engaging purchase experiences where customers describe what they want in natural language, and the AI guides them through product selection and checkout.

To implement conversational product purchases:

1. Call Create Interactive Form Session to start the conversational experience.
2. Call Send User Message to process product inquiries as users describe their needs in natural language.
3. Handle product selection through SINGLE_SELECT_INPUT or MULTI_SELECT_INPUT response chunks that present relevant product options.
4. Continue the conversation loop until the AI returns a SUBMISSION chunk with both submissionId and checkoutId.
5. Call Get Checkout URL to get a link to a checkout page that is pre-populated with the user's selections.
6. Redirect the user to the returned checkout URL.