The Disputes APIs allow you to manage payment disputes that occur when customers contest charges with their payment service provider (PSP) or bank.
Disputes can arise for various reasons, such as fraud, service issues, or billing errors, and require prompt merchant attention to provide a smooth financial experience for the merchant and the customer.
With the Disputes APIs, you can:
- Retrieve dispute details and monitor their lifecycle status.
- Accept liability for disputes when appropriate.
- Defend disputes by submitting evidence.
- Retrieve dispute history records.
Learn more about dispute management.
- Payment service provider (PSP): A service that enables merchants to take payments from buyers, such as Wix Payments.
- Dispute: A customer-initiated contest of a payment through their payment service provider (PSP) or bank.
- Dispute evidence document: Supporting documentation submitted to defend against a dispute, such as receipts, shipping confirmations, or customer communications.
- Dispute history record: A record of a dispute at a specific point in time. Wix automatically creates a dispute history record whenever you update a dispute.