The Inbox API allows you to
communicate with a site's visitors, contacts, and members
through Wix Chat, SMS, a Facebook business page, or other channels.
Visitor activities on the site and 3rd-party services
can also be displayed in Inbox conversations.
The Inbox API exposes functionality for working with a site's inbox.
With the Inbox API, you can:
- Send messages on behalf of the business or a visitor.
- Retrieve conversations between a visitor and the business.
- Handle webhooks when messages are sent to a visitor or the business, when a message button is clicked, or when conversations are merged.
Read more about how site contributors work with Wix Inbox.
- A message is sent from the business to the visitor
or from the visitor to the business.
Messages can be one of these types:
basic, minimal, template, form, system.
Learn more about message types.
- A conversation is a collection of messages that takes place between two or more participants.
Conversations are displayed in the site's Inbox,
one conversation per site visitor, contact, or member.
- A participant is the site visitor, contact, or member.
Learn more about types of participant IDs.